Shipping Policy

Effective Date: February 19, 2025

At Partytopix, we strive to deliver your orders as quickly and efficiently as possible. Please review our Shipping Policy to understand how we process and ship orders placed on our website, https://partytopix.xyz/.

1. Shipping Locations

We currently offer shipping within the United States and internationally. Shipping availability for specific countries may vary. During checkout, you can view if we deliver to your location and the applicable shipping fees.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days from the time they are placed, excluding weekends and holidays. Please note that orders placed on weekends or public holidays will be processed on the next business day.
  • Product Availability: If an item is out of stock, we will notify you immediately via email. We may offer alternatives, allow you to backorder the product, or issue a full refund.

3. Shipping Methods and Delivery Times

We offer various shipping methods to ensure your order arrives in a timely manner. Shipping times and costs are calculated based on your delivery address and the shipping method you select at checkout. The following shipping options are available:

  • Standard Shipping: 5-7 business days (Domestic U.S.)
  • Expedited Shipping: 2-3 business days (Domestic U.S.)
  • International Shipping: Varies depending on destination (typically 7-21 business days)

Please note that delivery times are estimates and can vary due to weather conditions, holidays, or other unforeseen delays caused by the carrier.

4. Shipping Costs

Shipping costs are calculated during the checkout process based on your order size, weight, shipping method, and destination. The shipping charges will be clearly displayed before you complete your order.

  • Free Shipping: We occasionally offer free shipping promotions for U.S. customers. Check our homepage for any current offers.
  • International Shipping Fees: International customers are responsible for any additional duties, taxes, or fees that may apply based on the destination country’s import regulations.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package on the carrier’s website.

6. Address Accuracy

It is your responsibility to ensure that the shipping address provided is accurate and complete. Partytopix is not responsible for delays or lost packages due to incorrect or incomplete address information. Please double-check your shipping details before confirming your order.

7. Shipping Restrictions

We do not ship to P.O. Boxes or military APO/FPO addresses. If you attempt to provide one of these addresses, we will contact you for a valid physical address.

8. Lost or Damaged Shipments

While we take every precaution to ensure that your order arrives safely, there may be instances where a package is lost or damaged during transit. If your package is lost or damaged:

  • Lost Packages: If your tracking information shows that the package was not delivered within the expected timeframe, please contact us immediately at info@partytopix.xyz. We will investigate the issue and work with the carrier to resolve the situation.
  • Damaged Packages: If your order arrives damaged, please notify us within 7 days of receiving your package. We will arrange for a return or replacement depending on the circumstances.

9. Shipping Insurance

For an additional layer of protection, we offer shipping insurance at checkout for an extra fee. This ensures that your order is protected against damage or loss during transit.

10. International Orders and Customs

For international shipments, please be aware that additional customs duties, taxes, and fees may apply depending on the destination country. These charges are the responsibility of the customer. We recommend that you contact your local customs office for more information about any additional costs you may incur.

11. Customer Service

If you have any questions regarding our Shipping Policy or need assistance with your order, please feel free to contact us:

Partytopix
Street: 3402 Randall Drive, Honolulu, Hawaii
Phone number: 808-853-2550
Email: info@partytopix.xyz
Website: https://partytopix.xyz